24/7 automated support for common customer inquiries
Relief for the support team of up to 50%
Multilingual, GDPR-compliant, scalable
ABOUT
Overview
Relief for customer support
The chatbot automatically answers common standard inquiries, significantly reducing the number of manual tickets. The support team can focus more on complex or emotional cases.
24/7 availability & response quality
Customers receive quick, consistent answers around the clock – even outside service hours. Response times decrease, and customer satisfaction increases.
FAQ database as a knowledge base
The foundation is a structured, searchable database built from real inquiries, email templates, and archived data. It enables reliable and traceable answers.
Human escalation when needed
For unclear or challenging inquiries, the bot automatically forwards to human staff. The previous conversation is maintained.
Data protection & hosting in Germany
The foundation is a structured, searchable database built from real inquiries, email templates, and archived data. It enables reliable and traceable answers.
Quick implementation & scalable expansion
For unclear or challenging inquiries, the bot automatically forwards to human staff. The previous conversation is maintained.
Support
Challenges, goals & solutions
Core functions
Intent recognition & assignment to the appropriate FAQ
Dynamic follow-up questions for unclear inputs
Escalation & handover to support staff
Multilingualism via Azure Translator
Goals
Up to 50% relief for support
Faster response & higher customer satisfaction
Building a searchable knowledge base
Structured rollout with a learning curve
Initial situation
No structured FAQ, only email archives and service folder
High repetition of the same questions
No service manual or self-service offering
Data protection
Regex-based anonymisation
GDPR-compliant & auditable
PROCESS
Project implementation in 6 weeks
Project start: immediate possible
Kickoff & data analysis: within 1 week
MVP rollout: after 6 weeks
Planned MVP go-live: within 1.5 months
why us
Your advantages with Linvelo
Quick results: MVP in 6 weeks
Expertise in LLM & Chatbot integration
High data protection standards
Personal support and continuous improvement
Modular expandability: Product support, appointment requests, etc.
Connect
Contact us!
Do you have a project in mind or questions? Fill out the form, call us, or send us an email. We look forward to connecting with you and bringing your web ideas to life!
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